General Terms and Conditions

1. The Provider

The service is provided by Evosolve Korlátolt Felelősségű Társaság (Evosolve Kft.) under the brand Auro AI (the "Provider", "we"). The business using the service is the "Customer".

Further provider details (hosting provider etc.): Legal notice (Impresszum).

2. Scope, formation of the contract

2.1. These terms apply to every contract between the Provider and the Customer for use of the Auro AI service. The Customer’s own general terms do not become part of the contract, even if referred to.

2.2. Formation of the contract (Act CVIII of 2001, sections 4-5). The contract is concluded electronically in these steps: (a) the Customer enters its company details and chooses a plan on the sign-up page; (b) before submitting, the Customer can check and correct the details entered (input errors can be corrected by going back or reopening the form); (c) the Customer accepts these terms, the Data Processing Agreement and the Privacy Notice by ticking the acceptance box; (d) the Customer pays the first fee on the payment page (Revolut). The contract is formed when the first fee is successfully paid and the Provider sends its confirmation e-mail. The Provider records the contract electronically (including the time and IP address of acceptance and the version of the terms accepted); it is not a written contract, and the accepted version is available to the Customer on request. The contract language is Hungarian (an English translation is available on request). The Provider is not subject to a code of conduct.

2.3. Businesses only. The service is for business use by companies, other organisations and sole traders. By signing up, the Customer declares that it acts within its trade, business or profession. Section 16 applies to consumers.

2.4. The following form part of these terms: the Data Processing Agreement (for personal data the Customer processes with the service) and the price list with the fees and allowances of the chosen plan. The Privacy Notice and the Cookie Notice are for information and are not contract terms.

3. The service

3.1. Auro AI is cloud business software: finance and bookkeeping support, invoicing, CRM, HR, a communications inbox, task management, and AI-based assistant and content functions. The modules and allowances (users, AI allowance, storage) depend on the plan chosen; current plans and prices are at auroai.eu/pricing.

3.2. The service is operated within the European Union on the infrastructure of Hetzner Online GmbH (Germany). The sub-processors used are listed on the sub-processor list.

3.3. The service evolves. We may extend or change functions; if we withdraw a material function of a paid plan we will give at least 30 days’ notice, and the Customer may end the contract under section 7.

3.4. Not accounting, tax or legal advice. Auro AI is software. Bookkeeping entries, invoices and tax or NAV filing preparations made in it rest on the Customer’s data and settings; the Customer is responsible for their accuracy, approval, timely submission and for compliance with applicable law (accounting, VAT, tax, payroll and employment rules). The service does not replace the opinion of an accountant, tax adviser or lawyer.

4. Artificial intelligence

4.1. By default, AI functions process the Customer’s data with a provider operating in the European Union (Mistral AI SAS, France). The Customer may also add its own AI provider key; where that provider processes data outside the EU, the platform uses the key only after the Customer’s explicit, recorded acceptance, which can be withdrawn at any time. Without acceptance, data stays on the EU route. The Customer is responsible for processing outside the EU after it has accepted and for its legal consequences.

4.2. AI output can be incomplete or wrong. The Customer must check it before using, publishing or booking it; the Provider does not warrant the accuracy of output. AI assistants identify themselves as AI to end users (EU AI Act, Regulation (EU) 2024/1689).

4.3. We do not use the Customer’s content or personal data to train AI models, and we do not sell it.

4.4. The monthly AI token allowance and any purchased token packs together determine AI use. Token packs never expire while the subscription is active; they are used after the monthly allowance. When both are used up, AI features pause until the Customer buys a pack; the rest of the system keeps working. Fees for token packs unused when the contract ends are not refunded, in line with clause 7.3.

4.5. A Customer that uses its own AI key receives the 30% discount set out in the price list. If that key fails or runs out of credit, AI features may stop and the system will not function as intended; the 30% discount remains in that case too. We notify the Customer and record the key’s usage and failures as evidence; these logs are kept until the end of the general limitation period (5 years). The Customer expressly acknowledges this when activating its own key. In that case the system does not switch to Auro's own AI service; until the key is fixed or the Customer moves to a standard plan, the system is used without AI features.

5. Fees and payment

5.1. Fees are in Hungarian forint (HUF) and exclude VAT, which is added where applicable according to the billing country and the Customer’s VAT status. Amounts are on the price list.

5.2. Payment is by bank card on the payment page operated by Revolut Bank UAB. When signing up the Customer expressly consents to the Provider charging the payment method given on each monthly billing date for the then-current monthly fee until cancellation. The consent record (time, IP address, version of the terms) is kept to handle disputed charges.

5.3. Use beyond the plan’s allowance (for example extra users, AI allowance, storage) is charged at the price list in force when ordered and shown on the next invoice. How add-ons (extra users, extra allowance, storage packs) can be ordered may be extended step by step; while an add-on cannot yet be ordered self-service, we provide it on request by individual agreement.

5.4. If a payment fails we may retry the charge and will notify the Customer. After repeated failure the service may be suspended under section 15.

5.5. One-time services (for example data migration, custom development) are quoted separately and are due at the time stated in the quote; recurring billing does not apply to them.

5.6. For late payment, statutory default interest (Civil Code 6:48) and the lump-sum recovery cost equivalent to EUR 40 (Civil Code 6:155(2)) may be charged.

6. Invoicing

6.1. The Provider issues an electronic invoice for the fees in accordance with applicable law (VAT Act, NAV reporting) and sends it to the Customer’s registered e-mail address. The Customer must give and keep its billing details (name, seat, tax number) accurate; the cost of correcting an invoice (correction, storno) caused by inaccurate details is borne by the Customer.

6.2. For card payments the fee is settled at the time of charge; the invoice states card payment accordingly.

7. Term, renewal, cancellation

7.1. A monthly subscription runs for one month from the order date and renews automatically each month until the Customer or the Provider ends it.

7.2. The Customer may cancel at any time in the dashboard or at [email protected]. Cancellation takes effect at the end of the period already paid; until then the service stays fully usable, after which recurring billing stops and access is closed.

7.4. The Provider may also end the contract without giving reasons on 30 days’ notice; in that case the fee for any paid period that can no longer be used is refunded pro rata.

7.5. Termination with immediate effect is covered in section 15.

8. Changes to fees and terms

8.1. The Provider may change fees, plan allowances and these terms unilaterally. We notify the Customer by e-mail and in the dashboard at least 30 days before the change takes effect.

8.2. If the Customer does not accept the change, it may terminate the contract with immediate effect, without a refund claim, up to the effective date; if it does not cancel and keeps using the service after the effective date, the change is deemed accepted. For a new version of the terms we also show an acceptance request in the dashboard, which records the version accepted.

8.3. During the fixed period of the Founding-10 price (section 17) the fee does not increase.

9. Support and availability

9.1. Customer support is by e-mail at [email protected] on working days. We respond substantively within 3 business days (we usually answer the same day). This commitment covers responding, not fixing a fault.

9.2. Availability: we make reasonable efforts to keep the service available but do not promise a specific uptime percentage. We announce planned maintenance in advance where possible; current status is on the status page.

9.3. The Provider is not liable for outages of third parties (AI providers, hosting, banks, NAV systems, e-mail and social platforms).

10. Acceptable use

The Customer must not use the service (a) in breach of law or of third-party rights (intellectual property, data protection); (b) to send unsolicited bulk messages (spam) or to breach advertising and electronic communications rules; (c) to upload malware or to access without authorisation, overload or circumvent the service or its infrastructure; (d) to reverse engineer, resell or sub-license it, unless we allowed this in writing; (e) to configure or instruct the AI to carry out practices prohibited by the EU AI Act. The Customer is responsible for the security of its accounts and for the conduct of the users it invites.

11. Customer responsibilities

The Customer is responsible for: (a) the accuracy and lawfulness of the data it enters and uploads; (b) checking AI-produced content before publishing, sending or booking it; (c) meeting its own legal obligations; (d) acting as data controller (GDPR) for the personal data it processes, with the Provider acting as processor under the Data Processing Agreement; (e) being entitled to give the service access to connected accounts (e-mail, accounting system, bank feed, social media). The Customer can withdraw such access at any time.

12. Data, privacy, data export

12.1. Data uploaded by the Customer or produced on its behalf (including data of its customers and employees) remains the Customer’s property; the Provider processes it only to provide the service and on the Customer’s instructions.

12.2. When the contract ends the Customer may, within 30 days, request a complete export of its data in a machine-readable format (for example CSV or JSON). After 30 days (or earlier at the Customer’s request) we delete the data from the active systems; from backups it disappears as they rotate (within 90 days at most). Records that must be kept by law (in particular accounting documents, 8 years, Accounting Act section 169) are kept with restricted access until the end of the retention period.

12.3. The Customer remains responsible for meeting its own record-keeping duties under the Accounting Act after termination (for example by keeping the exported data).

12.4. We may produce anonymised, aggregated usage statistics (such as feature usage counts and performance figures) to operate and improve the service. These contain no data from the Customer’s content from which the Customer or a natural person could be identified.

12.5. The Privacy Notice explains how Auro AI handles personal data.

13. Intellectual property, confidentiality

13.1. The Auro AI platform, software, templates, workflows, methods and know-how (including improvements to the service) are the Provider’s exclusive intellectual property. The Customer receives a non-exclusive, non-transferable right of use for the term of the contract.

13.2. Content produced specifically for the Customer (for example a finished document or invoice) becomes the Customer’s property on full payment; the methods used to produce it do not.

13.3. Each party uses the other’s trade secrets and confidential information only to perform the contract, protects them with at least reasonable care and does not disclose them to third parties, except to sub-processors bound by equal obligations (list) and as required by law or an authority. Confidentiality survives termination. The Customer’s data and its customers’ data are the Customer’s confidential information.

13.4. General knowledge, experience and methods the Provider gains while providing the service may be used freely, without disclosing the Customer’s confidential information or data.

14. Liability

14.1. The Provider is liable for damage caused by breach of contract under the Civil Code, subject to the limits below. The Customer must mitigate its loss (Civil Code 6:142).

14.4. Force majeure. The Provider is not liable for breach caused by an unforeseeable and unavoidable external cause arising after the contract was made (for example war, natural disaster, an official ban, a lasting network or power failure, a general outage of a third-party service).

15. Suspension and termination

15.1. The Provider may suspend access if (a) the Customer does not pay even after repeated failed charges; (b) the Customer breaches section 10 and this endangers the service, other customers or third parties; (c) an authority or law requires it. Where possible we notify the Customer by e-mail beforehand, and at the latest when suspending, and we lift the suspension once the cause is removed.

15.2. Either party may terminate with immediate effect if the other commits a material breach and does not remedy it within 15 days of a request (or it cannot be remedied). If the Customer terminates for the Provider’s breach, the fee for any paid but unused period is refunded pro rata.

15.3. Termination does not affect claims already due or lasting rights (confidentiality, liability, data export).

16. Consumers

16.1. The service is not intended for consumers. If a natural person nevertheless signs up for purposes outside their trade, business or profession (as a consumer), please do not sign up; if it has happened anyway, the mandatory consumer-protection rules (in particular Civil Code 6:102-6:105, Act CLV of 1997 on consumer protection and Government Decree 45/2014 (II. 26.)) apply and any term of these terms that conflicts with them does not apply.

16.2. For a distance contract the consumer has a 14-day right of withdrawal without giving reasons under Decree 45/2014. If the consumer expressly asks for the service to begin before the withdrawal period ends, the consumer pays a proportionate fee for the service actually provided up to withdrawal. Withdrawal is by clear statement sent to [email protected].

16.3. Complaints can be sent to us at the contact details in section 1. A consumer may turn to the conciliation board competent for their residence; the board for our seat is the Csongrád-Csanád County Conciliation Board (6721 Szeged, Párizsi krt. 8-12.). Online dispute resolution: ec.europa.eu/consumers/odr.

17. Founding-10 programme

17.1. The Founding-10 programme is a limited launch offer for up to ten (10) customers. A place is reserved by a successful first payment and the Provider’s confirmation e-mail, while places remain; once the programme is full the order cannot be added to it.

• Founding price. The Growth plan is provided at the published founding price, fixed for the first twelve (12) months of the subscription. After the twelfth month the then-current list price applies.
• Development hours. The offer includes eight (8) hours per month of custom development during the first three (3) months of the subscription, exclusively for the Customer’s own Auro system (configuration, customisation, workflows, integrations). It does not cover development unrelated to Auro, third-party systems or general IT services.
• No rollover. Hours not used in a given month lapse at the end of that month; they are not carried over or paid out.
• Scheduling. Hours are scheduled jointly with reasonable lead times; the monthly scope is agreed in advance in writing (e-mail is enough).
• Otherwise the standard terms apply. On cancellation the founding price and any remaining founding benefits end.

18. General provisions

18.1. Notices. Notices between the parties are valid by e-mail: to the Customer at its registered address, to the Provider at [email protected]. The Customer must keep its e-mail address up to date.

18.2. Assignment. The Provider may transfer the contract to a successor on notice to the Customer if the successor takes over the contractual obligations. The Customer may transfer the contract only with the Provider’s consent.

18.3. Severability. If a provision of these terms is invalid, the others remain in force and the invalid provision is replaced by the valid provision closest to its purpose.

18.4. Entire agreement. These terms, the DPA and the order are the parties’ whole agreement; changes need writing (e-mail is enough).

18.5. Language. The Hungarian text of these terms is binding; the English version is a courtesy translation.

19. Governing law, jurisdiction

19.1. The contract is governed by Hungarian law, excluding its conflict-of-laws rules.

19.2. The parties first try to settle disputes by negotiation. Failing that, they submit to the exclusive jurisdiction of the Szeged District Court or the Szeged High Court (Törvényszék), depending on the value (Code of Civil Procedure section 62). Mandatory jurisdiction rules apply to consumers.

20. Conversion of foreign-currency amounts (exchange rate)

20.1. The statutory rule. Under Section 80 of Act CXXVII of 2007 on value added tax (the “VAT Act”), where the tax base of a supply of goods, a supply of services or an intra-Community acquisition of goods is expressed in a foreign currency, it is converted into forints, as the main rule, at the selling rate for foreign exchange quoted by a credit institution licensed for currency exchange in Hungary. The official rate published by the Hungarian National Bank (MNB) (VAT Act Section 80(2)(b)) or the official rate published by the European Central Bank (ECB) (VAT Act Section 80/A) may be applied only if the taxable person obliged to convert so decides and notifies the state tax authority (NAV) of its decision before it starts applying that rate. The election covers all of the taxable person’s supplies of goods and services and intra-Community acquisitions of goods whose tax base is expressed in a foreign currency, and it may not be departed from until the end of the calendar year following the year of the election (VAT Act Section 80(3)-(4), Section 80/A(3)). Section 80(1) of the VAT Act sets the date of the rate (depending on the transaction: the date of supply, the date the tax payable is determined, or the date the invoice is issued).

20.2. The rate Auro AI applies. For the forint amounts of invoices the Customer issues in Auro AI (including the forint amount of the VAT charged) and for the VAT-return preparation based on them, Auro AI converts a tax base expressed in a foreign currency into forints at the official rate published by the MNB. The rate date is the date of supply shown on the invoice (failing that, the invoice date); where the MNB has not published a rate for that day by the time the invoice is issued, Auro AI applies the MNB rate last published before that day. No other rate source (a credit institution’s selling rate, the ECB rate) can currently be set in Auro AI. The Customer is responsible for the invoice dates being correct; where Section 80(1) of the VAT Act prescribes a date other than the date of supply (in particular the issue of the invoice for periodic settlement under Section 58 of the VAT Act), the Customer checks the rate applied before issuing the invoice.

Earlier versions of these terms are available on request.